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09 Sep 2010 

Support Center » Knowledgebase » How do I cancel an active subscription or trial?
 How do I cancel an active subscription or trial?
Solution
ABOUT YOUR SUBSCRIPTION

You may cancel an active subscription or free trial at any time.  Before cancelling, you should understand how your subscription works and what will take place upon cancellation.  If you are in the free trial period, cancelling will terminate your trial and prevent any charges from taking place.  Otherwise, you have an active subscription and your subscription has been pre-paid, so it will automatically renew at the end of each subscription period until cancelled by the authorized user who established the account.  

When an active subscription or trial is cancelled, no further re-billing will take place at the end of the current period.  A cancelled account will remain "active" and available for use until the remaining subscription period ends, at which point the account will expire.

Warning: When a subscription is cancelled and expires, the account along with all information it contains (e.g., project files and related information) will be permanently deleted and become unrecoverable.

TO CANCEL A SUBSCRIPTION OR FREE TRIAL

To cancel an active subscription or free trial, please use the following procedure:

 1. Using a Web browser, go to http://www.WinningWare.com.

 2. Log in to the Customer Area by clicking on the "Login" menu item (or on the "Customer Login" drop-down menu).

 3. Under "Your Payment History", you will see a list of your active subscription(s).  The subscription "Period" shows when the current subscription period began and when the current billing period ends and re-billing will next take place (unless you complete this procedure and cancel the recurring subscription).

 4. Press the "Cancel" link in your payment history and a confirmation message "Do you really want to cancel your subscription" will appear.

 5. Click the "OK" button to confirm and proceed with subscription cancellation or free trial.

After completing the above procedure, your subscription and free trial will be cancelled and no further (re)billing will take place.  Your existing subscription will remain active until the expiration date shown.  After a subscription expires, the account will be scheduled for deletion and all account information will be discarded.





Article Details
Article ID: 2
Created On: 06 Mar 2010 06:19 AM

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